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Specialized Specialized · Tafkiro Module

Field Service.

Service requests, scheduling, dispatch, technician management, mobile apps.

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Specialized module
Field Service
What changes

Reduces unplanned truck rolls with route-optimized dispatch and AI-matched technician assignment that pre-stages parts before the job is confirmed.

14
Key features
3
AI capabilities
Features

What Field Service covers.

14 capabilities across 4 functional areas — all on the same database, sharing one record for every transaction, customer, and vendor.

Service Request & Scheduling
4 capabilities
Service requests
Multi-channel intake: web portal, mobile app, IVR, and auto-triggered maintenance schedules. Asset, symptom, site, and SLA tier captured at entry — no callback needed to clarify.
Service contracts
Contract-based SLA tiers with covered assets, response time commitments, and planned visit schedules. Billing for contract and out-of-scope work linked directly to contract terms.
Scheduling board
Live map of open jobs, technician locations, and estimated completion times. Drag-and-drop assignment updates the technician schedule in real time — no phone call required.
Priority & escalation
Jobs classified by urgency with escalation path if not acknowledged within response SLA. Customer notified of ETA automatically on dispatch — no manual update required.
Mobile Operations
4 capabilities
Technician mobile app
Job details, customer asset history, service manuals, and parts list delivered to technician mobile. Offline-capable throughout the job; syncs on any connectivity restore.
Digital job card
Fault findings, work performed, parts used, labor time, and customer signature captured on mobile. Syncs to system immediately; job card visible to dispatcher and customer on close.
Photo & video capture
Pre- and post-job condition photos and videos captured on mobile. Attached to job record automatically; visible to dispatcher, customer, and quality team.
Customer signature
Digital signature captured at job close on mobile. Signed job card sent to customer immediately with job summary — no paper, no scanning, no delay.
Parts & Inventory
3 capabilities
Van inventory
Each technician van has tracked bin inventory. Parts issued to a job decrement van stock; restocking purchase orders trigger automatically when the van falls below minimum.
Parts ordering
Technicians request parts from the field; dispatcher confirms and ships to site. Parts arrival triggers automatic job rescheduling if the delay affects the SLA.
Warranty tracking
Warranty periods tracked per installed part and asset. Warranty work flagged automatically for zero-cost billing and vendor warranty claim — no manual identification.
Billing & Analytics
3 capabilities
Service billing
T&M, contract, and warranty billing from confirmed job records. Billable parts and labor pulled directly from the digital job card — no timesheet re-entry.
First-time-fix rate
FTF rate tracked per technician, asset type, and region. Low FTF triggers root cause review and technician certification gap analysis — not just a metric.
Asset service history
Complete service history per asset: all jobs, parts replaced, faults found, and technicians. Visible in one click from the asset record — always current, never reconstructed.
Tafkiro AI

How AI works inside Field Service.

Every AI capability runs continuously in the background. Outputs surface inside your normal workflow — approvals, queues, alerts — where your team already works. Nothing to open, nothing to trigger.

/ 01
Route optimization
Sequences daily dispatch to minimize travel time while meeting every committed SLA window across the territory. Routes update in real time as jobs are added or cancelled.
Example · Live output
8 jobs · 3 technicians → optimized routes cut 94 km of travel vs manual dispatch
/ 02
First-time-fix prediction
Estimates the probability a technician can resolve a job without a return visit, based on job type, asset history, and parts on hand. Parts pre-staged when FTF risk is low.
Example · Live output
Job J-4821: 84% FTF probability — parts pre-staged · technician certified for fault type
/ 03
Technician matching
Assigns jobs to the best-qualified available technician by certification, proximity, current workload, and asset-type familiarity. Balances utilization across the field team.
Example · Live output
Job J-4891: matched to Arjun S. — 8 km away · Grade 3 HVAC cert · 72% utilization
Best fit

Where Field Service matters most.

The module ships with industry-specific defaults, report layouts, and compliance configurations for each vertical — not a generic setup you adapt after go-live.

Industry
Energy & Utilities
Metering · Billing · Field service · Assets
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Industry
Manufacturing
BOM · MRP · Costing · Quality · Traceability
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Industry
Professional Services
Engagements · Timesheets · Billing · Utilization
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Same platform

Modules that integrate with Field.

Every module shares one database. Data posted in Field Service is immediately visible to these modules — no sync, no API bridge, no reconciliation.

Rental ManagementHelp Desk & SupportAgricultureDocument ManagementContract Management
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