Terms of Service
Last updated: 1 June 2026
Acceptance of terms
By accessing or using the Tafkiro platform, website, or any related services, you agree to be bound by these Terms of Service. If you are entering into these terms on behalf of a company or legal entity, you represent that you have authority to bind that entity.
These terms apply to all customers, partners, and visitors. Enterprise customers also operate under a separate Master Services Agreement (MSA) which takes precedence in the event of any conflict.
Platform licence
Subject to these terms and your subscription agreement, Tafkiro grants you a non-exclusive, non-transferable licence to access and use the Tafkiro platform for your internal business operations.
You may not sublicense, resell, or redistribute access to the platform without our prior written consent. Partner resellers operate under a separate Partner Agreement.
The platform is provided as a managed cloud service. Source code, underlying infrastructure, and platform architecture are Tafkiro's proprietary intellectual property.
Your responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree not to use the platform for any unlawful purpose, to upload malicious code, to attempt unauthorised access to our systems, or to interfere with the platform's operation.
You are responsible for the accuracy and legality of business data you enter into the platform. Tafkiro processes this data on your behalf as a data processor.
Service availability
We target 99.9% monthly uptime for the Tafkiro platform. Scheduled maintenance windows are communicated at least 48 hours in advance. Current status is available at tafkiro.com/status.
We do not guarantee uninterrupted service and are not liable for downtime caused by factors outside our reasonable control, including infrastructure provider outages, natural disasters, or government actions.
Payment and subscription
All engagements are custom-scoped. Fees, payment schedule, and subscription terms are set out in your individual proposal and MSA. We do not publish standard pricing.
Invoices are payable within 30 days of issue unless otherwise agreed. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
Intellectual property
Tafkiro retains all rights to the platform, including any improvements, AI models, and customisations developed during your engagement unless explicitly assigned in writing.
Custom workflows, business rules, and configuration developed specifically for you remain your property. We retain the right to reference your organisation as a customer unless you request otherwise.
Your business data is yours. We do not claim ownership of data you enter into the platform.
Limitation of liability
To the maximum extent permitted by law, Tafkiro's total liability arising from or related to these terms or your use of the platform shall not exceed the fees paid by you in the 12 months preceding the claim.
We are not liable for indirect, incidental, special, or consequential damages, including loss of profit, data, or business opportunity, even if we have been advised of the possibility of such damages.
Governing law
These terms are governed by the laws of Karnataka, India, except where applicable law requires otherwise. Disputes shall be resolved by arbitration in Mangaluru under the Arbitration and Conciliation Act, 1996.
For customers in the Gulf Cooperation Council region, disputes may also be referred to the DIFC Courts in Dubai at the election of either party.